Table of Contents
How do I receive calls from San Quentin?
Calls can only be made using GTL (Global Tel*Link) as the carrier. To receive calls family/friends must set up a GTL AdvancePay Account using ConnectNetwork. Calls can be received on a land line or cell phone. You can setup more than one phone number on each account.
How do I make a phone call from an inmate?
In such instances, you can call GTL at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. Please note in order to receive calls to cell phones, inmates must call either prepaid collect or use their inmate debit calling account.
What is Global Tel Link phone number?
1 (877) 650-4249
Global Tel Link/Customer service
What’s the number to connect network?
877-650-4249
If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249.
How do you answer a inmate call?
4) Accept inmate’s first call “Hello, this is a prepaid call from [their name in their voice], an inmate at [facility name].. To accept charges, press [button]. To refuse charges, press [button].”
What is the phone number for Connect network?
Contact Us Form If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249.
How do I request a call on Connect network?
The Request2Call feature starts with an inmate friend or family member going online and sending a call request to the inmate. When the inmate logs into a GTL Inspire tablet, a message pops up notifying them of the request. The inmate can then choose whether to initiate a call or dismiss the request.
How do I contact Gtlvisitme?
Alternatively, you can contact GTL’s Customer Service at 1-855-208-7349.
How to contact GTL for customer service inquiries?
For Customer Service Inquiries, please contact 1-866-607-6006. GTL places a high priority on customer satisfaction. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor.
How long is the contract with GlobalTel link?
This six-year contract is with GlobalTel Link (GTL), who is responsible for providing all tablets, infrastructure, technical support and technology updates. Many features are free to users, including library eBooks, law library materials and rehabilitative content.
How can I contact family and friends in GTL?
Family and friends can make deposits to Trust Fund accounts through ConnectNetwork, GTL’s one-stop resource for assisting family and friends in connecting and communicating with their incarcerated loved ones. To learn more about ConnectNetwork and how to get started, please visit: web.connectnetwork.com/get-started-cdcr.
Where are the GTL tablets going to be distributed?
The tablets are on track to be distributed to every institution and conservation (fire) camp by the end of 2022. By the end of 2021, CDCR expects it will also distribute tablets to Ironwood State Prison; Chuckawalla Valley State Prison; Mule Creek State Prison; and California State Prison, Solano.